Precovery privacy statement

Precovery is part of Jager Group B.V., registered with the Dutch Chamber of Commerce (KvK) under number 93411146. For any question about privacy, email hello@precovery.eu.

• patients who use their clinic's aftercare assistant
• visitors to our website
• clinics and others who get in touch with us

Who is responsible

Your clinic offers the assistant to you and is therefore responsible for the processing of your data. Precovery only processes your messages on your clinic's behalf, under a data processing agreement. If you have questions about your treatment or your medical record, contact your clinic.

Which data

Only what you type in the chat. Because it is about aftercare, that may include information about your health. The assistant has no access to your medical record or to your clinic's calendar.

We advise you not to share your name, citizen service number (BSN), address or other details that make you identifiable. They are not needed to answer your question.

What happens to your message

1. 1Your message goes via our server to the AI model Claude by Anthropic. That model runs at Amazon Web Services (AWS), through Amazon Bedrock, in data centres within the European Union.
2. 2The model writes an answer using the information your clinic has provided.
3. 3The answer appears in your chat.

What is kept

Nothing.

• Precovery does not store your questions and answers.
• Zero data retention is set at AWS. AWS does not write your questions and answers to storage, does not use them to train AI models and does not share them with Anthropic.
• Anthropic does not receive your data.

When you close the chat window, the conversation is gone. We cannot retrieve it either.

AI, not a doctor

To make the assistant work properly, your browser remembers which clinic, language and treatment you chose. These choices stay on your own device and are not kept on our servers. They are not cookies, and we do not use them to track you. You remove them by clearing the site data for precovery.eu in your browser.

We use no cookies, no analytics services and no trackers. That is why you see no cookie notice either.

Our website runs at Hostinger in Germany. As with any website, the hosting provider may record technical data for security and to keep the site working, such as your IP address and the time of your visit. We do not use that data to track you and do not link it to your chat.

Legal basis: legitimate interest, namely a secure and properly working website.

If you email us, for example as a clinic or with a question, we use your name, email address and message to reply to you. If you become a customer, we also use them to carry out our agreements. Our email runs through Mijndomein. We create invoices with SnelStart.

• Legal basis: the performance of a contract, or our legitimate interest for one-off questions. For the accounts, it is a legal obligation.
• Retention period: emails for as long as needed for the contact or the collaboration. Invoices and accounts 7 years, because the law requires it.

We work with the service providers below. They only process data on our behalf, and we have a data processing agreement with each of them. With AWS, that is the AWS GDPR Data Processing Addendum, which is part of the AWS terms.

• Amazon Web Services (Amazon Bedrock): AI processing of chat messages, within the EU
• Hostinger: website hosting, in Germany
• Mijndomein: email, the Netherlands
• SnelStart: invoicing and accounts, the Netherlands

We do not sell data and share nothing for marketing.

All processing takes place within the European Union. We do not transfer personal data to countries outside the EU.

All connections with our website are encrypted (HTTPS). We collect as little data as possible. Data we do not keep cannot leak either.

• Chat messages: not kept
• Choices on your device: until you delete them yourself
• Email: for as long as needed for the contact or the collaboration
• Accounts and invoices: 7 years (legal obligation)

You have the right to access, rectification, erasure, restriction, portability and objection. To exercise them, email hello@precovery.eu. We respond within one month.

Because we do not keep your chat conversations, we cannot view them or give them to you. If your question is about data your clinic holds, contact your clinic.

If you are not satisfied with how we handle your data, let us know. You can also lodge a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl).

We may update this statement. At the top you can see when that last happened.